Returns and Exchanges

Return and Refund Policy

 Returns

If you are not satisfied with the purchase, you can return it within 60 days of purchase. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that shipping costs are not covered on returns and exchanges.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Sale items (if applicable)

Only regular priced items may be exchanged or refunded, unfortunately sale items cannot be returned and or refunded.

 

Exchanges (if applicable)

If you need to exchange an item, please send us an email at info@lilaclabel.com and send your item to: LILACLABEL 75 Sonny St Maple Ontario CA L6A 1B8.

 

Shipping

To return your product, you should mail your product to: LILACLABEL 75 Sonny St Maple Ontario CA L6A 1B8

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

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